CLIENTS RIGHTS

At Sowers you have the right to:

Be treated with consideration and respect
Be provided with services in a way that takes into account the needs, values and beliefs of different cultural, religious, social and ethnic groups
Have your privacy respected
Freedom from discrimination, coercion, harassment and sexual, financial or other exploitation
Dignity and independence
Services are of a professional, ethical and accountable standard
Effective communication in a form, language and manner that enables you to understand the information provided
Be fully informed
Have one or more support persons of your choice present (except where safety may be compromised)
Make informed choices and to give informed consent where involved in teaching or research
Be able to complain about services received

Complaints and Disputes

Sowers treats all complaints and disputes seriously. Please do one of the following:

Discuss it with your key worker
Talk or write to The Sowers Trust manager (09) 538 0050
Talk or write to The Sowers Trust Board of Trustees
The Sowers Trust, PO Box 38360, Howick, Auckland 2145

I/We…………………………………………………………………………………………………..(name’s) have read and understand the above information.

Signed:…………………………………………………………Date:……………………………

Code of Health and Disability Services Consumers Rights 1996 (and in accordance with the Codes of Ethics of the Aotearoa New Zealand Association of Counsellors, the Aotearoa NZ Association of Social Workers, the Social Workers Registration Board’s Code of Conduct and the Code of Ethics for Youth Work in Aotearoa New Zealand).